General Terms and Conditions

Payment

We accept payments via Debit/Credit Cards, PayPal, Postal Orders, insured Cash, Cheques, or direct Bank Transfer.

We do not store credit card details and do not share customer details with any third parties, except where necessary to fulfil your order.

UK Postage

Orders placed before 1:00 PM (UK time) are usually dispatched the same day. Small items are sent via Royal Mail, and heavy or bulky items are shipped using DHL or UPS.

Trailmaster products are stocked in Germany and are not eligible for next-day delivery. Expected delivery time is 3–6 working days.

AVO Shocks are custom-built to order and typically take between 3 days to 4 weeks depending on the manufacturer’s production schedule.

Overseas Postage

International shipments for small items are sent via Royal Mail International Signed For. Most items, however, are shipped via DHL.

Import Duties and Taxes: For orders outside the UK, customers are responsible for any applicable import duties, taxes and handling fees unless these have been specifically collected by Jimnybits at checkout. Where duties or taxes are payable by the customer and the customer refuses to pay them, resulting in the parcel being returned to us, any reasonable shipping, return shipping, customs or carrier charges incurred may be deducted from any refund where legally permitted.

Use SimplyDuty Import Calculator to estimate potential import costs.

It is the customer’s responsibility to ensure that the items ordered are permitted to be imported into the destination country and to check whether any local approvals, certificates or documentation are required. We are not responsible for customs rejection arising from local import restrictions outside our control.

For EU orders where applicable taxes and duties are collected by us at checkout, our carrier will handle the relevant customs payment on your behalf. In these circumstances, the amount shown at checkout is intended to be the final delivered price, subject to any exceptional charges imposed by authorities or carriers outside our control.

Currency

Our website processes all transactions in GBP. The currency changer is for guidance only and exchange rates are updated periodically. You will be charged in GBP and your bank, card provider or payment provider may apply its own exchange rate or currency conversion charges.

Order Cancellations

To cancel an order, please contact us as soon as possible via helpdesk ticket using the subject line "Order Cancellation" and include your Order ID.

If your order has not yet been dispatched, we will cancel and refund the order where possible.

If your order has already been dispatched, you may still have cancellation and return rights depending on the type of goods purchased and the circumstances of the sale. Please refer to our Returns and Refunds information for details.

Nothing in this section affects your statutory rights as a consumer.

General

Many products sold on www.jimnybits.com by RLP Engineering Ltd are intended for modified, off-road, motorsport, show or specialist vehicles. Vehicle modifications can affect handling, braking, steering, suspension travel, driveline angles, component clearances and the loads placed on original vehicle components.

Modified vehicles may handle differently from standard vehicles. It is the customer’s responsibility to ensure that all modifications are installed correctly, inspected regularly and suitable for the intended use of the vehicle.

Upgraded or modified components can increase the loads placed on original equipment and other aftermarket parts, which may increase wear or the possibility of component failure.

Always check your delivery on arrival for missing, damaged or incorrect items before arranging installation. We are not responsible for third-party fitting or labour costs arising solely because an installation was booked before the customer checked that the correct and complete order had been received, except where liability cannot legally be excluded.

We reserve the right to update website content, product specifications and descriptions where necessary. Product appearance, specification, packaging and minor design details may vary between manufacturers, production batches, vehicle markets and regions.

Note: For Vitara / Grand Vitara front control arms, rubber bushes are not pre-fitted. These must be fitted by the customer or installer after delivery.

Compatibility, Additional Parts and Modified Vehicles

Many of the products supplied by Jimnybits are intended to form part of a larger vehicle modification. Unless expressly stated otherwise, any description of the operation, suitability or performance of a product relates to that product when correctly installed in an appropriate application and does not constitute confirmation that it will be compatible with every possible combination of standard, aftermarket, previously fitted or subsequently fitted components.

Additional components may be required depending on the vehicle, the combination of modifications fitted, the amount of suspension travel or articulation achieved and the vehicle’s intended use. The need for an additional component does not necessarily indicate a fault with the original product or kit.

It is the responsibility of the customer and/or installer to assess the complete vehicle installation and to fit any additional components necessary to ensure that springs, shock absorbers, brake hoses, steering components, driveline components and other associated parts remain correctly located and operate safely throughout their full range of movement.

Increasing suspension travel or articulation, whether through longer shock absorbers, shock relocation brackets, extended components, modified mounting positions or other suspension modifications, may change the operating range of other components and may require additional measures to retain, limit, relocate, protect or otherwise control those components.

For example, increasing axle droop or suspension articulation may affect spring location, brake hose extension, shock absorber travel, driveline angles, bump-stop operation or the position of other suspension components. Additional parts or alterations may therefore become necessary even where the individual components themselves are functioning correctly.

Where Jimnybits products are used in conjunction with components not supplied by Jimnybits, the customer and/or installer must confirm that the complete combination of parts is compatible and safe.

Jimnybits cannot guarantee the compatibility, dimensions, operating range or performance of products manufactured or supplied by third parties. We are not responsible for problems caused by incompatible third-party components, unsuitable combinations of modifications, incorrect installation or components being operated outside their intended range.

Where products supplied by Jimnybits are combined with other Jimnybits products, the customer and/or installer must still assess the complete installation. Depending on the vehicle, specification, intended use and amount of movement achieved, additional components may be required to ensure that the complete vehicle operates correctly and safely.

Before the vehicle is driven, the customer and/or installer must check all relevant clearances and the operation of the suspension, springs, shock absorbers, steering, brake hoses, driveline and associated components through the expected range of suspension and steering movement.

If any component becomes loose, unseated, overstretched, restricted, contacts another component, reaches the limit of its travel or otherwise operates outside its intended range, the vehicle must not be driven until the installation has been inspected and corrected.

Nothing in this section excludes or restricts the customer’s statutory rights in relation to goods supplied by Jimnybits.

Liability

Customers are responsible for ensuring that products are suitable for their particular vehicle, application and intended use unless suitability has been expressly confirmed by Jimnybits for that specific application.

We are not responsible for damage caused by incorrect installation, misuse, neglect, competition use, accidents, incompatible modifications, third-party components or use of a product outside its intended application.

Where installation requires specialist mechanical knowledge, appropriate tools or safety-critical work, installation should be carried out by a suitably competent person.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.

Nothing in these terms affects your statutory rights as a consumer.

Modified Vehicles

• Check all nuts, bolts and fasteners after the first 50 miles following installation and periodically thereafter.
• Suspension, steering, braking and driveline components should be inspected regularly, particularly where the vehicle is used off-road or under severe conditions.
• Inform your insurance provider of any vehicle modifications where required.
• Check that modifications comply with applicable road traffic, construction, use, inspection and vehicle approval requirements in the country where the vehicle will be used.
• Some products may be intended for off-road, competition or show use only and may not be suitable or approved for public-road use.
• The customer is responsible for ensuring that the complete modified vehicle remains safe, roadworthy and legally compliant.

Frontal Protection Regulation

Certain frontal protection products may be subject to UK or EU vehicle construction, use or type-approval requirements. Where a product is specifically described as being for off-road or show use only, it must not be assumed to be approved for public-road use.

It is the customer’s responsibility to ensure that any frontal protection product fitted to a vehicle complies with the laws and regulations applicable to that vehicle and country of use.

Warranty

Products advertised with a Lifetime Warranty are covered for the original purchaser only and apply to manufacturing defects arising under normal intended use, subject to the specific warranty terms applicable to that product.

Cosmetic finishes such as paint or powder coating are covered for 90 days unless otherwise stated.

Warranty does not cover normal wear and tear, corrosion caused by environmental conditions, accidental damage, misuse, neglect, incorrect installation, competition use, operation outside the intended application or damage caused by incompatible components or modifications.

Where reasonably required to assess a warranty claim, the allegedly defective product must be returned to us or to the manufacturer for inspection.

If a replacement part is required before the original product has been returned and inspected, we may require the replacement to be purchased in advance. Where the returned product is subsequently confirmed as covered by warranty, the appropriate refund or credit will be issued.

Unless expressly stated otherwise, warranty cover applies to the product itself and does not automatically include labour, fitting, removal, recovery, vehicle hire, loss of use, travel or other consequential costs, except where such liability cannot legally be excluded.

Warranty Exclusions

Warranty may be refused where a problem has been caused by neglect, misuse, incorrect installation, competition or racing use, unauthorised alteration, incompatible components or the product being used outside its intended application.

A modification or third-party component does not automatically invalidate warranty cover. However, warranty will not apply where that modification or component caused or materially contributed to the failure being claimed.

All standard products come with a 12-month non-transferable warranty unless stated otherwise, in addition to any statutory rights that apply.